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Your Rights and Our Responsibility

When you open an account with yoktogrl, you enter a clear legal relationship with us.

Account ownershipData protectionPayment securitySupport access
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yoktogrl Your Rights and Our Responsibility
REACH OUR TEAM

How to Contact Us About Legal Matters

Team online

Email Support

Send legal queries to [email protected]. Our team responds within 24 hours on weekdays and 48 hours on weekends. Include your account ID and a clear description of your concern.

Live Chat

Open the chat widget in your account lobby between 08:00 and 23:00 Indonesia time, seven days a week. Our agents can answer account rights questions, data requests and payment disputes on the spot.

Account Settings

Head to Settings > Legal > Data Request to submit formal requests for your data, corrections or account closure. Requests are processed within ten business days and confirmed by email to your registered address.

HOW WE PROTECT YOU

Data Handling, Security and Your Control

Encryption in Transit

Every deposit, withdrawal and login is encrypted using TLS 1.3, the same standard banks use. Payment details never touch our servers in plain text; DANA, OVO, GoPay and QRIS process them directly through their own secure channels.

Account Verification

Before we allow your first withdrawal, we verify your identity against your deposit source. This depends on local law and your payment method. Verification takes 24 to 72 hours and you'll see the status in your Account > Withdrawals page.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to measure site performance. No third-party tracking pixels or ads networks are placed on our domain. You can clear cookies anytime in your browser; doing so will log you out.

Data Retention

Active accounts are stored for as long as you hold them. Closed accounts are archived for seven years to meet regulatory requirements, then securely deleted. You can request early deletion by contacting support.

Third-Party Access

We share data with payment networks (DANA, OVO, GoPay, QRIS and your bank) only to process your transaction. No marketing partners, affiliates or data brokers receive your personal information. Law enforcement requests are honoured where local law permits.

Change Your Details

Update your email, phone, address or bank account from Account > Profile > Edit. Changes take effect immediately for email and phone; payment method changes require a new deposit to verify. Contact support if you need to change your legal name.

Your Legal Questions Answered

Yes. Go to Account > Settings > Data Request and select 'Full Export'. We'll email you a file containing your profile, transaction history, balance snapshots and all uploaded documents within ten business days, in a portable format you can open with any spreadsheet or text editor.

Your balance is returned to your original payment method (DANA, OVO, GoPay or QRIS account). Account closure is final; login will be blocked immediately. We keep your data archived for seven years to comply with local law, then delete it. You can reopen a new account anytime, but it will have a fresh ID.

Verification takes 24 to 72 hours depending on your payment method and the day of the week. DANA and QRIS typically clear within 24 hours on weekdays. Bank transfers may take longer during weekends. You'll see the status in your Withdrawals page; a confirmation email is sent when funds leave our account.

Only our backend team and the payment network you chose (DANA, OVO, GoPay or QRIS). Your full card or bank details are never stored on yoktogrl; payment processors handle them directly. We store only a masked reference (e.g., last four digits) for your records and future deposit matching.

Contact our support team within 30 days of the transaction with the date, amount and game session ID if applicable. We investigate disputes with the payment network. If the transaction was authorised by you, we cannot reverse it; if it was unauthorised, the network will investigate and may return funds to your original source.

Access to certain features, payment methods or games depends on local law in your region. yoktogrl operates where local law permits. If a feature shows as unavailable, it means we cannot offer it in your location. Contact support if you believe this is an error or your location has changed.

Open Account > Settings > Close Account, then confirm the closure. Your login is disabled immediately, but account records are retained for seven years per local regulatory requirements. If you wish to request earlier deletion, contact [email protected] with your account ID; we will assess your request against legal obligations.

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